Turn off the "dynamic" Timeline Activity Type

+1. Our use of the Gmail plugin makes ‘Email’ the most commonly used Activity Type (i.e. ‘default’ based on this release), but our teams almost never manually log emails on the Timeline. From an efficiency standpoint this is slowing down the teams when they log Timeline entries and need to update the Activity Type nearly every time (it’s several clicks when you go to switch the Activity Type and then get hit with the pop up of if you are sure you want to continue). This should be optional functionality and would much prefer admins being able to define what Activity Type is the default.

Agree with everything mentioned here.

What appears to be unexpected defaults has created unwanted behavior that our CSMs see as broken +1

@manu_mittal @rahul_prayakarao 

++ to inconsistent experience on different Timelines, it’s odd to me that you would go to Timeline and see one activity type chosen, then go to another and see a different one.

It’s also an odd decision to me that Email is chosen as a default here. Defaulting to Email when (depending on your use case) emails are almost certainly all logged externally in Gainsight Assist via Outlook or Gmail and not in Gainsight Timeline directly, seems unhelpful.

Also ++ on Milestone, seems like we should have the option for this to be removed too given automated milestone creation.

Ideally just an option to disable this entirely would be great.

FYI @jake_ellis  the votes are growing on this one….

Thanks @darkknight. Our team is reviewing this and we’ll respond back to this thread with next steps. 

We have a lot of feedback from our team internally as well after this update. Most of the options that are defaulting currently are not options that are manually selected. We have a (generally speaking) four different meeting types that an end user would select & more often then not, we are not meeting with these customers commonly enough that any one of those four default. Our common default type that appears is Email, Support Chat, & Milestones depending on the customers journey. This has required our reps to add a minimum of two additional clicks every time they log an activity. 

After talking about it as an Admin team here, we don’t know if we have a great use case for defaulting any types at all, but if we could (at a minimum) default on User Roles, that would potentially look to provide us with a little bit more flexibility, but we are also very happy to look at other solutions if anyone has recommendations!

Thank you all for your attention and very valid feedback on this topic. After reviewing your feedback and discussing as a team we are planning to turn this feature off by default within the next week. For those who found it valuable, you can have it enabled by reaching out to techops@gainsight.com. 

We’ll share updates back in this thread.