Turn off the "dynamic" Timeline Activity Type
This one was a backfire.
The new update from this weekend for C360 to dynamically default to the most common update type is not having the positive response Gainsight probably expected. Anytime any system tries to assume what the user wants to do next, it’s going to frustrate that user when it’s not what they actually wanted to do.
I mean, everyone knows what it means to assume, right? 😏
Because of this change, now this issue is made worse.
I don’t know what GS customer asked for this dynamic assignment of Timeline type, but it’s fine if they want it, but it shouldn’t be forced on every other GS customer.
Please turn this off until there is a way for admins to toggle this on/off at the instance level (at a minimum) and users to be able to toggle on/off at the user level.