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New Idea

"Uncheck" The BCC Checkbox for Email Assist

Related products:None
  • October 10, 2017
  • 1 reply
  • 26 views
jean.nairon
shawn_hilditch
alex_legay
jessica_countess
andybuchanan
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  • jean.nairon
    jean.nairon
  • shawn_hilditch
    shawn_hilditch
  • alex_legay
    alex_legay
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    jessica_countess
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    andybuchanan
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    bbovaconti
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    mbond
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    Mandi Nieland
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    bhutchison
steve_davis
I have noticed that we've recently released a new feature allowing users to BCC when using email assist. 

The issue is that the box appears to be checked by default. The customer would like the ability to have this checkbox be selected/not selected by default. Currently its selected as on by default and the customer would like the ability to turn it off.

    1 reply

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    • hitesh_sharma
    • Gainsight Employee ⭐️
    • 213 replies
    • October 29, 2017
    Hi Steve,

    Currently there's no way to uncheck the box by default. By what we heard from many CSMs is that they want themself to be added to the mails that are being sent from Email Assist, hence by default its checked.

    Would the Customer want to hide the Option from Email Assist?

    Regards,
    Hitesh

    Reply


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