Skip to main content

As a Community Manager...

 

I want to build segments that include users who have not yet earned a specific badge…

In order to deliver personalized experiences and journeys via

  1. Widget personalization features
  2. Email campaigns

so that I can proactively guide them to the next the next step in their journey. 

 

Blocker

Current state 

The “[badge] Is not one of” filter only considers users who already have at least one badge; users with no badges at all aren’t included in the results.
 
Engineering classifies this as a missing functionality rather than a bug, though I’ve flagged it with them as an unintuitive setup that could benefit from improvement.

 

Behind my feedback that this setup is counter intuitive (I would assume that filter captures those without any badges), it’s a significant blocker on the ability to use the new widget personalization features and impediment to gamification journeys. Milestones and check points are often represented by a badge; we need a way to filter by those without the badge(s) in User Overview and save a a segment. 

 

Additional use case: Analytics and Segmentation

 

I want to build segments that include users who have not yet earned a specific badge…

In order to understand the journey stages of users in my community.

Yes, we can do the opposite [badge] is one of, but again that can be counter intuitive and requires calculation each time you want to answer the question of how many users do not yet have [badge(s)]. 

For example, our learning journey follows this path

  1. Intro course → Novice Badge
  2. Level 1 program → Level 1 badge
  3. Role-based programs and certifications → role-based badges and certifications

In designing experiences to guide users through all 3 phases of the path, and when reporting and briefing stakeholders, the focus is often on work to be done. 

Common questions I want to answer / metrics I want to provide: 

  1. % of users do not have Novice badge or higher (blocked)
  2. % of users who have novice badge only (blocked - cannot combine badge-based filters … which I guess is another idea)
  3. % of users who do not have a role-based badge (blocked -- this would miss users without any badges)
  4. % of users who have a specific role-based badge (possible)

Possible work arounds:

  • Assign every user at least one entry level badge (silly, defeats the point of badges for differentiation)
  • Also assign custom user roles for these badges (redundant and duplicative effort)
  • Assign every user at least one entry level badge (silly, defeats the point of badges for differentiation)
  • Also assign custom user roles for these badges (redundant and duplicative effort)

My immediate thought when reading this post. 👇

In all seriousness, though. If we have to do “participation badges” as a #YAW (yet-another-workaround) to make segmentation and reporting work, what’s even the point of badges anymore in gamification?

We NEED logical operator parity.

I ran into a similar issue in Typeform recently. Requester wanted to use a scale question for criticality, but not require it to proceed. But, if criticality WAS ANSWERED, there should be a followup question – but only if it was answered. My workaround? Change the scale question to a multiple choice (so I could pull the answer from the multi-question page), and I STILL had to say “answer is not A and B and C and D and E” in the logic to make sure that the followup question only appeared if it was null. Because of course, “Is not null” was not an option. 🤷

 

Terms & ConditionsCookie settings