Variant Email Templates In Email Assist

Related products:CS Cockpit & Playbooks

Forum|Forum|8 years ago
December 28, 2017
83 replies
1719 views

I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that JO works. At this time it looks like they'd need to create a template for each language.

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Moved to external categories for greater visibility and input from other customers.

Lila Krutel, Dir. Global Education Services

nitisha_rathi

Expert ⭐️⭐️

Hi Steve,

This is definitely on our roadmap but may not be available until June.

Thanks,
Nitisha

Angela.Felicissimo

Contributor ⭐️⭐️⭐️

Is there an update on this? This is definitely something that is needed for our customer base where we serve the same customer in multiple languages.

tatiana_ferreira

Contributor ⭐️

Also looking for some insight into this- or any workaround options for global companies?

joseph_siudzinski

Helper ⭐️

Hi Nitisha,
Any thoughts on when this will be delivered?

Thanks!

reneehouse

Contributor ⭐️⭐️⭐️⭐️⭐️

+1 on this request. Right now I have multiples of playbooks as workarounds. Would like to scale e-mail assist for our global customers!

Renee House

ben

Helper ⭐️⭐️⭐️

Yes yes! This would be amazing as we globalize our CS team. We use variants for other languages of the same message. This update would allow us to use one playbook with variants, rather than multiple.

-Ben

cmultanen

Helper ⭐️

+1, this would really help us cut down the number of templates and help us stay organized, especially since there isn't a folders/tags functionality yet.