Variant Email Templates In Email Assist

Related products:CS Cockpit & Playbooks

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I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that JO works. At this time it looks like they'd need to create a template for each language.

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iloukanova

Contributor ⭐️⭐️⭐️

+1

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diane_morneau

Helper ⭐️⭐️⭐️

Also eagerly looking for an ETA!

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oscarhero

Helper ⭐️

Yeah, I have a similar use case, if having multiple templates would fix the problem it wouldn't be too much of a hassle, the problem is that you need to create multiple templates with the correct languages (or other variations you may need) and then you also need to duplicate playbooks and connect the email tasks to the templates.

the fact that you can't clone a playbook with email tasks doesn't help the situation... Ideally for me there would be a way in the rule actions where you could set criteria to check an accounts preffered language, and then when it activates a CTA, it would pull the correct language variation.

I guess this would include some complicated background things though as rule and the playbook need to "talk" to eachother to be smart enough to do this. would be a super helpful feature though that would save an absolute nightmare of template and playbook management (since there's also no way to properly organize templates at the moment other than having standardized tagging in the names)

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christian_falkenberg

Contributor ⭐️⭐️

+1 this would be a huge improvement!

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diane_morneau

Helper ⭐️⭐️⭐️

Highly interested, as you know.

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lila_meyer

Gainsight Employee ⭐️⭐️⭐️

@nitisha_rathi for an update

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Lila Krutel, Dir. Global Education Services

A

Anonymous

This is crucial to us working with a global customer base - currently we have expanded surveys to multiple languages, and want our CSMs to be able to use email assists to react to responses in the language the customer took the survey.

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