Variant Email Templates In Email Assist

Variants not being available through Playbooks and Gainsight Assist plugins is a very big gap indeed. There are exactly the main use cases I was hoping to use this new functionality for.

@ssamarth Any idea when we could expect this?

Another upvote for email variants to be available in playbooks. I don’t want to have to create another playbook/action for each variant I want to send.

Hello - we also see email variants within playbooks as an important area of this issue. Our CSMs manage accounts in multiple languages, and currently the playbook templates aren’t useful for accounts that aren’t English speaking.

Template versions will be available in Pluggins with Jan release.

@monica could update on playbook availability.

Hi there, any updates on the availability of email template version availability in Playbooks? Not being able to use versions throughout Gainsight email features is pretty inconvenient for us.

@ssamarth can you please give us an update on when will the email template version be available in Playbooks? This is a much needed feature - game chnager for our international CSMs

Looping the playbook PM @monica  

I thought I was dealing with a bug until I came across this thread. Wow, it has been out for 5+ years! Upvoting for playbook tasks picking email versions. 

Hello Gainsight team! Checking in to see if there is a timeframe of when this feature will be fully implemented. 
We support a global team and have a lot of translated email templates. It creates a good deal of unnecessary bulk within Playbooks as well as large volumes of maintenance for the admin team. 

Thanks!

Hi @linny75 ,

This is on the roadmap and we will be picking this up soon. I will keep this thread updated on the progress of the project.

Thanks,

Monica