Variant Email Templates In Email Assist

hello @cjonas03 

This will be applicable only for NXT and NXT with salesforce connector.

This is great news! This feature will save our team from manually finding the right localized template to use. Does anyone know have an updated timeline on when this will be released?

@ashleyyoung this is what you need

Hello All,
we have this in our near term roadmap. Tentative ETA is Q1 2022.

Is there any update when this could be completed?

Any update on this? The feature has a big impact on being able to scale our team’s work. 

Any updates?  How are other companies handling this in Europe as they utilize Gainsight?

Hi All,

With July release , Multi-Version support would be available in ‘Send Email’ option in Cockpit for NxT customers.

This means CSMs can choose any version of an email template while sending email through the ‘Send Email’ option in Cockpit.

Note:

Selection of email version is not currently supported in Playbooks (as Email Tasks) & Gainsight Assist plugins.

However we plan to remove these gaps in future release(s). 

@monica 

Hi @ssamarth,

This is a great step forward! “Selection of email version is not currently supported in Playbooks (as Email Tasks) & Gainsight Assist plugins.

However we plan to remove these gaps in future release(s).” → Any timeframe planned for this? Playbooks and Email Tasks are leveraged heavily in our org and would make a huge impact on CSMs’ daily work.