It would be really helpful to get a warning if you're saving an Email task on a playbook and the tokens have not been mapped. We've had a couple of issues lately where someone who doesn't usually add an email task has done so without realizing the tokens needed to be mapped. I've also recently made the mistake of neglecting those token maps. It's a simple enough thing to correct. Unfortunately, any CTA that has already been created will not show the changes so a CSM would need to know to refresh the playbook.
Having a flag would prevent a lot of headaches.
New Idea
Warning - Email Tokens Not Mapped
Hi Elizabeth,
Valid point. We will add these warning messages soon.
Thanks,
Nitisha
Valid point. We will add these warning messages soon.
Thanks,
Nitisha
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