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Webhook Events for Custom Role Added or Removed on User

Related products:CC API & Integrations
  • August 27, 2025
  • 0 replies
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DannyPancratz
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As an Admin…

 

I want to automate specific steps based on the addition or removal of a custom user role

In order to

  • Save time and steps
  • Eliminate the risk of user error or inconsistencies
  • Build an AI agent or process automation

So that I can ensure a consistent experience for users with that role 

 

Example Use Case: Customer churn

  1. Bulk add of custom role “Churned”
  2. Subsequent steps to take for the user’s account or posts might include: 
    • Add/remove additional custom roles
      • Ex. Remove “Customer” role
    • Change username (if they used their personal name, for example)
    • Delete avatar
    • Close and/or archive open questions
    • Add moderation tags or label to users’ posts’
    • Remove votes from existing Ideas (to focus on existing customers, etc)