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Jasper
Contributor ⭐️⭐️⭐️⭐️⭐️
March 14, 2024
Parked

When moving a reply yo a new topic, send a notification

Related products:CC Notifications & Subscriptions
  • March 14, 2024
  • 3 replies
  • 63 views

When a user posts a reply in an older topic, we ofter move that reply to a new topic. But the user doesn't get a notification from that. They often think their post is deleted or it didn't post properly. This results in unnessesery posts and questions about it. 

It there would be an e-mail notification, or a private message, informing them the post was moved, it's clearer what happend. Something like 'Hi, your message was moved to this location: URL’. Is that a possibility to add?
It might also work together with the notification center you're working on.

    3 replies

    Sudhanshu
    Gainsight Product Manager
    June 11, 2024
    New IdeaOpen
    Product Manager
    March 30, 2026

    As of not we dont have plans to add this features we will keep looking for more feedbacks

    Product Manager
    March 30, 2026
    OpenParked