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bradley
Expert ⭐️
February 9, 2023
Discovery

Whitespace Expansion is for Sales, not Design!

Related products:CS Rules Engine
  • February 9, 2023
  • 35 replies
  • 606 views

 

I’m not sure if this is a recent change and it seems that it is, but even if not what possible reason is there to clip the rule names and then have all this blank space next to it?

 

I use a wide monitor, but this is a window taking up only half my screen. It looks the same on my smaller laptop. This is not a screen resolution problem, this is a design problem.

This kind of design does not seem to indicate the users experience is considered at any point, but instead some arbitrary aesthetic.

 

@ophirsw I know you’ve seen my various posts on whitespace and I’m sure are thrilled to see another :) I don’t search these things out and I’m not particularly jazzed about writing these but it seems that this issue of gratuitous whitespace at the expense of product usability seems to keep happening. 

Is there a better way we can communicate how inconvenient these changes are? Is there some other method we can employ that will have a substantive impact on the way these changes are considered to better take the user into account before implementing? Not trying to be dramatic, but more and more screens we jump to are getting increasingly irritating to use. 

Thanks :)

35 replies

bradley
bradleyAuthor
Expert ⭐️
June 6, 2024

This still hurts, send help

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2024

Came here to say the same 👆
Is this not a quick win people? I hate to think the amount of time we waste hovering over things just to see the full name of something
 

 

Continuous improvement is better than delayed perfection
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2024

👆Is this not a quick win people? I hate to think the amount of time we waste hovering over things just to see the full name of something

Or even worse, resizing columns to see ALL the names. Only for those changes to reset as soon the page reloads (opening an email, rule, etc. and returning to the main list).

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2024

I have a similar idea to that posted @dayn.johnson
 

 

Continuous improvement is better than delayed perfection
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2024

Exactly that, @romihache! ☝

And oh look, I’d already voted! 😭

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 24, 2024

Been there, done that @dayn.johnson 😓

Continuous improvement is better than delayed perfection
bradley
bradleyAuthor
Expert ⭐️
July 24, 2024

@pgeorge @revathimenon send help 🙏

Contributor ⭐️⭐️⭐️⭐️
July 24, 2024

Agree with all of the above and adding in another example:

I know there are multiple posts on the whitespace issue in various spots, I’ll search to see if this one is out there too.

This one is on the end user side vs admin side. When viewing the details of a specific goal in Customer Goals, the goal is cutoff even though there is plenty of space and even worse, you can’t even hover over it to see the full goal. You have to actually click edit to see it and then even with that, it’s still given the same amount of space, so it pops you to the end, and you have to arrow key over to read it and risk unintentionally editing it.

 

bradley
bradleyAuthor
Expert ⭐️
July 24, 2024

Agree with all of the above and adding in another example:

I know there are multiple posts on the whitespace issue in various spots, I’ll search to see if this one is out there too.

This one is on the end user side vs admin side. When viewing the details of a specific goal in Customer Goals, the goal is cutoff even though there is plenty of space and even worse, you can’t even hover over it to see the full goal. You have to actually click edit to see it and then even with that, it’s still given the same amount of space, so it pops you to the end, and you have to arrow key over to read it and risk unintentionally editing it.

 

At this point “whitespace” should have its own value in the product/feature selection dropdown when making a community post :p

darkknight
Expert ⭐️
August 26, 2024

Really GS?

A new, “improved” version of Gainsight Home was rolled out this weekend, and this is still the norm?

Look at allllll that white space to the right!!  Things like this really cheapen the look of this platform.

 

 

Jeff Kirkpatrick