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Yoeri
Yoeri
Gainsight Employee ⭐️⭐️⭐️
August 21, 2020
How to

How To Configure The Visibility of Ideas

  • March 14, 2024 at 2:55 PM
  • 22 replies
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Not everyone wants to make their ideation section publicly available to the entire world. Sometimes you want to give only certain users access to ideas or want to gate ideas behind a login wall. In this article you will learn how to to configure the visibility of ideas with permissions.

Note: This article is only relevant for customers who have access to the newest ideation module. If you do not have access to the ideation module this article does not apply to you. Interested in the new ideation module. Learn more here

Permissions

Permissions allow you to configure which user roles have access to ideation. When you grant a user role access to ideation the users within this role can view, create, reply and vote for ideas. Use permissions to only grant some user segments access (e.g. beta testers, premium customers, colleagues)

 

How to configure permissions

  1. Go to Control → Platform → Ideation
  2. Click Permissions
  3. Grant or Revoke default and custom roles access to ideation
  4. Click Save changes
Ideation permissions

Tip: To make ideas only available for registered users (behind a login wall) uncheck the following default roles:

  • Users Awaiting E-mail Confirmation
  • Waiting for moderator approval
  • Unregistered / Not Logged In

22 replies

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erin.brisson
erin.brisson
Contributor ⭐️⭐️⭐️⭐️⭐️
October 10, 2024

We used CSS to hide it. We want members to vote but not see the count because the count is not the only determination of whether or not the feature will be worked on. We’ve had ideas with many votes still not get picked up by our product team and it made members keep asking about the status. This way, we can see the count on the back end but our members only know if they voted for it or not. 

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Erin
    juliaw
    Contributor ⭐️⭐️⭐️⭐️
    January 22, 2026

    Hi! 

    jumping in on this thread as we’re considering opening ideation just for our internal employees. We currently have only two types of posts available for our users: conversation and question. I believe the “idea” type was hidden with a custom CSS. I wanted to make sure that after we open the ideation feature only for a specific custom role, the “idea” type of post won’t be visible to all users. Is that what’s going to happen? 

    Best regards,

    Julia

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