Helper ⭐️⭐️

Admin Office Hours - 9/27/18

Forum|Forum|7 years ago
September 26, 2018
6 replies
74 views

This thread is for the Admin Office Hours session for Thursday September 27, 2018. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.

There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks!!

amber_2f29e1

Contributor ⭐️⭐️

Thanks Christopher - I'd like to join my first session and see what kind of questions are asked, etc.

kelly

Helper ⭐️⭐️⭐️

Might try to join for the following question if my community thread doesn't have any responses by then.

Since a duplicated program doesn't carry a historical exclusion setting and due to our query doing a 3 day look back we have constant erroneous failures reported in the participant activity.

To address both scenarios I'm looking to incorporate participant activity into the query so that I can filter out anyone who either already entered a Program containing a phrase [i]or received specific emails but am having trouble determining the right object/fields to use.

There's: AO Advanced Outreach, AO Participant Activity, AO Participants, etc.

I'm essentially just looking for a statement such as 'Has not entered Program X in 180 days from run date' or 'Has not received Email X in 180 days from run date'

kelly

Helper ⭐️⭐️⭐️

Also, how do we join if there is no link or registration?

toddmassey

Helper ⭐️

Hi Christopher. I have a question about configuring Zen Desk Integration through connectors.