Happy Holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.
- December 24, 2024:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working High severity cases
- December 25, 2024:
- Closed
- Closed
- December 26 - 27, 2024:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working High severity cases
- December 30 - 31, 2024:
- Live chat & phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working High severity cases
- January 1, 2025:
- Closed
We will return to normal business hours and all channels operating on January 2, 2025. As a reminder, you can submit support cases through the portal.
We hope all of our customers have a Happy and Healthy holiday season!! 
