Happy Holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.

• December 24, 2024:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working High severity cases
     
• December 25, 2024:
  • Closed
     
• December 26 - 27, 2024:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working High severity cases
     
• December 30 - 31, 2024:
  • Live chat & phone support disabled
  • Delayed response time on non-urgent issues
  • No change in email & portal ticket submission
  • Staffed 24 hours, but agents only working High severity cases
     
• January 1, 2025:
  • Closed

We will return to normal business hours and all channels operating on January 2, 2025.  As a reminder, you can submit support cases through the portal.

We hope all of our customers have a Happy and Healthy holiday season!!