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Support Holiday Hours - December 2024

  • 21 November 2024
  • 1 reply
  • 198 views

naga_raghav_sumanth
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Happy Holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.

 

  • December 24, 2024:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working High severity cases
       
  • December 25, 2024:
    • Closed
       
  • December 26 - 27, 2024:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working High severity cases
       
  • December 30 - 31, 2024:
    • Live chat & phone support disabled
    • Delayed response time on non-urgent issues
    • No change in email & portal ticket submission
    • Staffed 24 hours, but agents only working High severity cases
       
  • January 1, 2025:
    • Closed

We will return to normal business hours and all channels operating on January 2, 2025.  As a reminder, you can submit support cases through the portal.

We hope all of our customers have a Happy and Healthy holiday season!! :snowflake::snowman2:

1 reply

cdonargo
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  • Gainsight Employee ⭐️⭐️
  • 36 replies
  • December 11, 2024

Thanks for this! Is this schedule for all Gainsight products? 


Reply


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