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Hello everyone!

Apologies for the late post for today’s Admin Office Hours -- but we will indeed have the usual session per below.

This thread is for today’s Thursday Admin Office Hours session, Thursday, July 24, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 24, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Hi Scott, we are suddenly hitting failures on the rule we have syncing CTAs over into SFDc cases.  We are trying to diagnose if it’s a batch size limit (which from what I can tell we can’t set in GS), but thought of that because it started failing when we hit around 100 CTAs...or if it’s  something else.  

One thing I realized in doing so is that my upsert rule is running on all records every day regardless of whether there has been an update on the CTA.  So I’m wondering if there is a way to filter down to only CTAs that have had an update in the past day.  

Hey Scott, 

I’m still trying to see the emails that bounced in our 9 Renewal Programs in one report (same questions from last week).  

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