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Thursday US Admin Office Hours (CS Platform): Mar 6, 2025 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread


sdrostgainsightcom
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Hello everyone!

Apologies for the super-late post today -- was flying home this morning and just saw that this hadn’t gone up yesterday!  But yes, I’m running the usual Thursday Admin Office Hours session today!
 

SO -- this thread is for today’s Thursday Admin Office Hours session, Thursday, March 6, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, March 6, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

4 replies

angela_domenichelli
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 243 replies
  • March 6, 2025

Hi, Scott!  I will likely join and would love to hear general best practices for converting Relationships to Companies.


dhastings
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  • Contributor ⭐️⭐️⭐️⭐️
  • 38 replies
  • March 6, 2025

Scott,

 

I have a few NPS Rule questions as I am now capturing NPS Survey information from fields within the Salesforce Contact area vs previously ingesting via S3 using a CSV file.

 

Thank you,

Di


  • Contributor ⭐️⭐️⭐️
  • 15 replies
  • March 6, 2025

Hi Scott, 

I’m looking for a job aid or some direction on how I would go about building in a token to insert a Book A Meeting link into an email template for mass JO communications based on logic using the Rep field mapping. I have an example with just 2 reps now but would like to use this for an entire department if possible.  Looking forward to chatting!

Serena 


Wes French
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  • Contributor ⭐️⭐️⭐️
  • 12 replies
  • March 6, 2025

Hi Scott! I’m working on a design around Clicked Link counts and I’m seeing that there are a ton of links clicked that have the exact same date and timestamp which I’m thinking may be from either a double-click action or a single link click action followed by a login to our Community prompt. Not certain the cause...but regardless, I feel like the counts are inflated because of this. 

What I can’t seem to do is group by the datetime field because it appears that there may be milliseconds on the timestamp that aren’t visible. So I’m curious if you have an idea that could help me solve this challenge?

Thanks so much!


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