Thursday US Admin Office Hours (CS Platform): March 14, 2024 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

  • 14 March 2024
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sdrostgainsightcom
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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session, Thursday, March 14, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, March 14, 2024 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

V
Rank

Hi Scott,

 

I’d like to talk about the functionality of automatic NPS milestones. 

K

Morning Scott,

 

I’m running into difficulty building a data designer as a “monitoring system” for one of our JO Programs.

In an ideal state, this Data Designer would help produce a report that shows how many people who should have received an email but did not receive one. I was able to achieve this with one of my DDs, but the other has completely stumped me.

 

Looking forward to it!

spencer_engel
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Userlevel 7
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Hello there! I’ve got a couple things regarding - you guessed it! - Person data. One is a best practice question about how to handle Company Person records that are no longer valid (since Timeline still shows Person records marked as “inactive” on the Company Person object). 

 

The other is a related configuration question where I’m trying to figure out a scalable way to build a dataset where I can identify the correct GSID for a Company Person record. For example, in the below screenshot, I have a contact that I’ve identified as an orphaned Company Person record (highlighted in orange). What I want to do is associate the “correct” GSID on that same record in a new field, but I’m having trouble figuring out how to merge such cases. To make it more fun, sometimes the orphan has email in common with the “correct” record, and sometimes it has “contact ID” in common. (Or other times, neither one! in which case I’m presumably SoL.)

 

 

 

H
Rank

Hi Scott,

Hopefully two easy items today: 

  • Playbook Tasks randomly re-ordering in Success Plan
    • UPDATE: I figured this out, there is a setting under Admin / Task for the Task Display Order. We want Playbook Order, so I updated that. 
  • Add Year - 2024 - to a JO Program - CTA Subject Name
    • Will this mess with previous year's CTA's - Do we really need to put the year in the subject line? 

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