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Hello everyone!

This thread is for today’s Thursday Admin Office Hours session on Thursday, October 2, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.


Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, October 2,, 2025 at  11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/95564886548?pwd=SGZyVmM2NGpYSW02RU5XY2x5TjJhUT09

 

Meeting ID: 955 6488 6548

Passcode: 296864

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aeD4b4SdoB

Hi Scott, hope you are well. I would like to take your thoughts around the ServiceNow connector job that I am working on and facing some issues with it. Thanks.

Hi Scott - regarding the Vendor Name conversion we are working on.  As a reminder: 

When trying to update the Vendor field in the Company with the mapping you show at the 13 minute mark, I'm still getting the "Error: try again in sometime" we were receiving on the call.

And when I tried to update the field on the SFDC Connector Job from Vendor to Vendor->Account Name, I get the following error:
"Duplicate display name "Account Name" for Account Name, Account Name [Vendor__r -> Name], Account Name [Vendor_2__r -> Name]"

I’ll join the call today to see if we can get it up and running.  Thanks!

Hey Scott!

Trying to find a way to create a bi-weekly program for an automated renewal journey. Running into an obstacle as the potential 1st/3rd or 2nd/4th week options would leave people out on the off weeks of the program not running. Curious to find a solution (if one exists!)

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