Thursday US Admin Office Hours (CS Platform): Oct 9, 2025 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread
Hello everyone!
This thread is for today’s Thursday Admin Office Hours session, Thursday, October 9, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET.
Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!
Conference Details (Zoom):
Thursday, October 9, 2025 at 11am PT / 12pm MT / 1pm CT / 2pm ET
I have an NPS Rule that I want to run every time a new NPS response is add within a Contact Object, which could be several times a day. Want to verify the Action I have setup is accurate and will not continue to ingest the same Contact NPS response once it has been ingested.
Thank you,
Di
Scott,
I have a report in which I am capturing the # of Clients for a CSM and the Total Revenue for the Clients the CSM supports. I am finding within the bar graph that if the Total Revenue is under 3,000 it does not display in the bar graph.
I want to get your thoughts on why this might be happening.
Thank you,
Di
Hey Scott,
I would like to check with you if the Survey Responses as shown below can be hidden or have it edited to say like Gainsight Survey Responses.
Thank you.
Charmagne
How often are these Office Hours held. Is there a registration link for the next one? I have not seen any calendar invites. I am interested in attending,
Hi @sdrostgainsightcom ,
I need to line up my question for today’s (10/14/25) session before my meetings start ;-)
We recently purchased Gainsight Community. Our Marketing team wants to get started on the implementation asap.
We are also in the process of building out a brand new instance of Gainsight CS from the ground up. Work is progressing in a brand new sandbox. Production instance is up but of course, nothing has been deployed to it. We’ve setup sandbox and production Gainsight CS to authenticate via SSO using OKTA.
Here is the problem: Marketing is unable to login to the Gainsight Community platform. Gainsight Support is telling them “The issue is that your user account in Okta isn’t assigned to the Gainsight application. Your Okta admin will need to add your account to the application. This change can only be made on your end.” The OKTA errors message just says “User is not assigned to this application”.
I thought Community and CS were two separate and distinct platforms, but this response from support appears to indicate there are some dependencies on the back end. Could you clarify for us please?
And one more question, a curiosity for me: where does Community source its customer accounts and contacts from? Gainsight CS, Salesforce, standalone, or other?
If you ever had a profile with us, there's no need to create another one. Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
