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Tuesday US Admin Office Hours (CS Platform): Nov 4, 2025 - 1pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

  • November 4, 2025
  • 4 replies
  • 31 views
sdrostgainsightcom
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Hello everyone!

This thread is for today’s Tuesday US Admin Office Hours session on Tuesday, November 4, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, November 4, 2025 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/96758098131?pwd=Z2ZyTDRYVzJGMDdsV20vWWxXRGcydz09

 

Meeting ID: 967 5809 8131

Passcode: 678844

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/azzeidOTB

Scott Drost, Gainsight -- Principal Customer Success Architect

4 replies

T
  • tim.carwheel
  • Contributor ⭐️⭐️⭐️⭐️
  • 40 replies
  • November 4, 2025

Hi Scott - I may be a few minutes late to the Office Hours call today, but submitting a question just in case.

 

We’re just over 2 weeks into using AI Follow Up and today I noticed a meeting was logged that showed nothing in the External Attendees field of the activity. There were only Internal Attendees shown. From the documentation, my understanding is that it’s not supposed to log a meeting if there are no external attendees.

 

I contacted the CSM, asking her to confirm the attendees and waiting to hear back from her. I’m trying to determine if it's a reporting issue in the activity vs. AI Follow Up doing something it isn't supposed to do. Either way, this appears to be an issue, so I’m curious if there might be a known bug here.

T
  • tim.carwheel
  • Contributor ⭐️⭐️⭐️⭐️
  • 40 replies
  • November 4, 2025

Hi Scott - I may be a few minutes late to the Office Hours call today, but submitting a question just in case.

 

We’re just over 2 weeks into using AI Follow Up and today I noticed a meeting was logged that showed nothing in the External Attendees field of the activity. There were only Internal Attendees shown. From the documentation, my understanding is that it’s not supposed to log a meeting if there are no external attendees.

 

I contacted the CSM, asking her to confirm the attendees and waiting to hear back from her. I’m trying to determine if it's a reporting issue in the activity vs. AI Follow Up doing something it isn't supposed to do. Either way, this appears to be an issue, so I’m curious if there might be a known bug here.

 

UPDATE: I heard back from the CSM and she confirmed there was indeed an external attendee that isn’t showing under the activity.

sdrostgainsightcom
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  • sdrostgainsightcom
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 559 replies
  • November 4, 2025

Hello ​@tim.carwheel -- if you have a chance before the upcoming session in 15 minutes, try to get the email address of the external attendee -- it will help us trace it backwards.  Thanks!

Scott

Scott Drost, Gainsight -- Principal Customer Success Architect
T
  • tim.carwheel
  • Contributor ⭐️⭐️⭐️⭐️
  • 40 replies
  • November 4, 2025

Hi Scott. Just got it from the CSM. Talk to you in a few!


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