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This thread is for the Admin Office Hours session for Thursday March 7, 2019. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.





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Hey Spencer, I've built out an NPS survey and a rule in programs, journey orchestrator. Hoping we can run through it a bit to ensure i've built it out correctly - our contacts are clean in sfdc.



If a rule like this one <https://wordstream--jbcxm.na66.visual.force.com/apex/JBCXM__rulesmanager#v2/rule/0941d478-184a-4f40-9593-185afac3be22/setupInfo> (you should be able to log in as Support) which returns multiple values that look like this:

















Is it possible to include all of those in the score description using tokens in a comment field?





Currently, I'm running this test and it seems to just pick the same AdSpendAvenue token over and over, when it should be all three (different) values:





When I have these tokens used in the comments:





Using WordStream with:





${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}





${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}





${AdSpendAvenue} | ${MAX:Spend Amount} | ${MAX:Keyword Level Tracking Calls}





See you at 2pm EST 🙂 !



Hi Spencer,





Building on my question from last week, I am looking to build a trending report of health scores across our accounts for an executive dashboard.





Just like this:





https://support.gainsight.com/Reports_and_Dashboards/Examples_and_Tutorials/Configuring_Dashboards_for_the_VP_of_Customer_Success





Help please!





Thanks,





Karin



Hey @spencer_engel , after i added the bounty type to my report, the filter is bringing in 0 records. Any idea why this might be?



@tony_tao Can you try again? Sometimes when syncing a new field into GS Connect, you need to run it from a date in the past the first time, which I did on your behalf. The filter should now produce results.



Thanks so much! It looks like it worked.



Hey Spencer, I ran into an error when trying to pubish my program for the "NPS Survey"​





The error I'm getting is "survey used in program is not published yet"





I published the survey in "survey's" it's the only we we have published. I'm not sure what survey needs to be published so I can publish and schedule the program. Any idea what this may be?









Not sure. We can either take a look during office hours, or if you need a quicker answer, please submit a support ticket.



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