Hello everyone!
The first 20 minutes of Thursday’s Office Hours this week (11am PT / 12pm MT / 1pm CT / 2pm ET) will be focused on a quick tour of Journey Orchestrator - how it works, how it fits into the larger Gainsight platform, and general best practices.
Special Topic Overview: Journey Orchestrator, for a Gainsight Admin, is a nearly independent module from the rest of the Administration suite, so digging in and understanding it can be a challenge. Some Gainisght users have completely different “JO Admins” - from the Marketing Communications group or related teams - that understand email template configuration and automated email flows inside and out, but have to work with the Gainsight admin for setting up the data sources, scheduling, troubleshooting, and so on.
Following the special topic overview, we’ll go over any JO-related questions first, then use the remainder of the hour for a general Office Hours session.
Please submit your questions below in the thread - either relating to Journey Orchestrator, or general Admin questions - for after the presentation. I will go in order of questions posted in this thread then field questions from anybody else who has joined as well. Look forward to talking with you!
Conference Details (Zoom):
Thursday, July 30, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET
Join Zoom Meeting:
https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09
Meeting ID: 253 252 739
Password: 864010
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