Hello Scott, 

I have a question regarding syncing Timeline Activities into SF Object. 

Also a quick question about an existing Scorecard Rule update. 

Hey Scott - Need help troubleshooting an opportunity ingest error and looking into how to better update these.

Hi Scott, We have a Rule that fetches data from relationships for closed won opportunities and inputs that into Journey Orchestrator for sending out automated emails. I am looking to understand the meaning of some of the error logs in JO Programs and also I needed help modifying conditions in the rule itself.

hey scott,

have some rule engine questions in regards to the segment project, thanks!

Hi Scott,

I’m trying to figure out the best way to handle broker contacts and their relationships to the companies they represent. I’d love some help figuring out the best way to leverage Gainsight’s person model to manage broker/agency contacts in my GS instance. 

One problem I’m encountering is when CSMs log emails to Timeline, the broker contact is associated with many accounts and the Timeline Activity rarely maps to the correct account.

My company leverages a custom “Partner Contact” object in SFDC. Wondering how you or other GS customers you’ve worked with have configured this. I’m thinking I would create records in the Person object, and then map via Company Person to the companies they represent.

Thank you,

Wyatt