Hello team,

I am working on a rule and in my final merge task I am getting this error “For join condition, data type LHS should match data type RHS” I have never seen it before. Does it mean, Left records should match right records or something like this? 

Thanks in advance.

Hello @MariaTuregano  -- it means that the fields you are using to match up the two data sets aren’t the same field type.

If you have a field named Customer ID on one side that’s a “String” field that you are matching on, and then in the other data set the field “Customer Number” has that same ID, but it is a “Number” field (because it’s a number-type field in whatever data source you fetched from), you’ll get an error like this.

That’s my best guess as to the issue off the top of my head, so if digging in and checking field types, changing the fields you are merging on, etc. doesn’t work, we’ll figure it out during the session later!

Scott

Hello,

1. I am trying to create a rule that will fire an Exec Sponsor Engagement CTA for accounts. I would like to fire the rule on an ongoing basis for accounts every 3 months starting with their client since month. How can I achieve this?

Thank you!

Michelle

Thanks @sdrostgainsightcom. Lets look into later on. I have also got a couple of questions on condition wait for JO.

Looking forward to it.

Is there a way to show when an account turned red on their scorecard and how long they have been red

Some follow up info for you @MariaTuregano -- first, a couple links about Data Designer in our documentation that will give you an overview and then point you to the detailed documents:

https://support.gainsight.com/Gainsight_NXT/Data_Designer/About/Data_Designer_Overview

https://support.gainsight.com/Gainsight_NXT/Data_Designer/FAQs/Data_Designer_FAQs

Second, I’ve confirmed that yes, the way to NOT send out one of the follow-up email options in the NPS model is to set the “After X Days” to longer than the # of days you are allowing the survey to be responded to. 

I found the note in below screenshot in our documentation - it should be highlighted better than it is, and again, I’m sure we’ll allow it to be “turned off” in the redesigned JO down the road, but glad I was able to confirm for you that this is the only way to do it.

Hope that helps!

Scott

@sdrostgainsightcom Thanks so much for this. Very helpful! Have a good weekend!