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sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
February 11, 2020

US Admin Office Hours (Thursday session) - 02/13/20 - 11 a.m. PT - Pre-session Thread

  • February 11, 2020
  • 12 replies
  • 232 views

Hello everyone!

 

This thread is for our weekly Thursday Admin Office Hours session, which will be held this coming Thursday, Feb. 13, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (GoTo Meeting):

Thursday, Feb. 13, 2020 at 11am PT / 12pm MT / 1pm CT / 2pm ET

https://global.gotomeeting.com/join/493151677

You can also dial in using your phone.

United States: +1 (872) 240-3412

Access Code: 493-151-677

    12 replies

    jaw
    jaw
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 12, 2020

    Hey @sdrostgainsightcom , is it possible to upload data without using cyberduck? Are there other S3 connectors or another way to upload large files into Gainsight?

    S
    sabrina.grenier
    Contributor ⭐️⭐️
    February 12, 2020

    Hi! Is there a simple way to connect two programs in journey orchestrator? If there was a simple way of importing a dynamic list of people that have completed a particular journey onto the next?

    TMaier
    TMaier
    Helper ⭐️
    February 12, 2020

    Can I connect Gainsight directly to an external SQL database, or use the API connectors to draw in data directly from a SQL source? When I initially inherited my Gainsight instance we were having to send a lot of data from SQL to .csv for ingest from the S3 bucket and I have reliability/scalebility concerns. 

    ml2019
    ml2019
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 13, 2020

    Hi Scott! I have a question on GS Relationship vs Relationship fields. 

    pele
    pele
    Helper ⭐️⭐️⭐️
    February 13, 2020

    Hi Scott! Hope it’s not too late to add on to today’s office hours :)

     

    I’ve got a couple of Programs/Query Builder questions that I was hoping you might be able to with with. 

    tony_tao
    tony_tao
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 13, 2020

    If setting up The Gainsight widget on the Account page is SFDC - how can we set up relationships on the view? We work in relationships so want to be able to see relationships on the Account page if we give out viewer permissions

    R
    Ricardogs18
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 13, 2020

    Rules not reassigning CTA’s post run

    ml2019
    ml2019
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 13, 2020

    @sdrostgainsightcom , submitted a support ticket and you were right, just had to log out and close all windows and log back in and it worked! So there’s your half point back ;)

      sdrostgainsightcom
      sdrostgainsightcomAuthor
      Gainsight Employee ⭐️⭐️⭐️
      February 13, 2020

      Hello all - thank you for joining me for today’s Office Hours session - link to the recording is here:

      https://app.gong.io/e/c-share/?tkn=1ri8v1yl0b7txjq1fi6213jk1

       

      For @tony_tao and @Ricardogs18 whose questions we weren’t able to get to during the hour we had - I may be able to point you in the right direction with an abbreviated answer or two later this afternoon, and if that doesn’t get you to a resolution, post your question to the thread for Tuesday’s session when it goes up and Spencer will likely be able to help then.

       

      Scott

      Scott Drost, Gainsight -- Principal Customer Success Architect
      R
      Ricardogs18
      Contributor ⭐️⭐️⭐️⭐️⭐️
      February 13, 2020

      @sdrostgainsightcom I totally goofed! I got everything taken care of, thank you!

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