Hello Scott, 

Have a question regarding a duplicate NPS CTA being created, need to understand how to avoid this in the future 

Hi Scott, I’d like a quick walkthrough of how Gainsight handles email opt-out settings for operational emails specifically.  We recently did a CSAT send and saw some emails get failed due to global opt out list reason.  I’ve reviewed the relevant article and am not 100% clear yet.

Email Opt-out Policy - Gainsight Inc.

I’m looking to confirm my understanding of the variables that go into how/when/if GS honors opt outs in both Gainsight Person and Salesforce Contact.

Thx

JJ

Hi Scott, I’m testing some new health score rules engine rules. The tasks run fine and pass but then the actions have 0 pass and 0 fail. I’m doing this as a test run as we aren’t live with the health score but I want to be able to see the distribution of customers with the new health score measures. Is that possible with a test run?

Hi Scott,

I would like to know we can get a Salesforce object from a Zuora managed package into Gainsight.

Preferably,  a high level overview of what steps we need to take on our end 

Hi Scott - I would love some help with creating a pivot in Data Designer.  No Matter what I seem to do - I seem to get the same count of records in each case.  I understand the concept and have read through the help article - just feel like I am missing 1 thing to make this work. 

If we have time, I have a specific problem - I am trying to test if a customer has a mix of products.  I think the pivot will play a role in this solution unless you have a better idea:

If a customer has product A and (Product B &/or Product C) - I want the Min End Date of Subscription end for Product A.   As I type this - I think this may just mean if they have A, then get Min End Date of A….

If a customer DOES NOT HAVE Product A but has (Product B and/or Product C) - I want the Min End Date of Subscriptions between Products B and C.