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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, May 27, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, May 27, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Hi Scott,

Does Gainsight Survey 2.0 capture which device the customer complete or partially completed the survey on? i.e. Desktop, Mobile, or Tablet?

I’m a new GS Admin taking over an old instance (SFDC) and we have both Person and Contacts tabs in our c360.  I’m not entirely sure why you would do this.  Do you have any ideas?

Hello:

 

In our old SFDC Gainsight instance, we were able to export the account hierarchy per brand to an Excel spreadsheet, which was helpful to CSMs when they needed to make a grand change to the brand (i.e. Locations X, Y, and Z are downgrading, Locations A, B, C are upgrading, and Locations M, N, O are cancelling). 

 

Is there a way for the CSM to do this in NXT directly from the C360? Or is that functionality no longer supported and we’ll have to create a report to find this info? 

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