Skip to main content

Hello everyone!

 

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, June 15, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, June 15, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting

https://gainsight.zoom.us/j/98240490183?pwd=NUsxRUplVjFOdDRKQ1BJV0NSMTJXQT09

 

Meeting ID: 982 4049 0183

Passcode: 966630

 

For dial-in info by your location, find your local number: 

 https://gainsight.zoom.us/u/adeoYGd3BA

Hey Scott - Need help with yet another CTA build. Wondering how I can aggregate the alert at the account level and show a list of the cases triggering the alert.

Created all 4 of the Modified Journey Orchestrated Query’s. Now its time to set up the Email mapping again. This is the last step for us to begin Testing

Custom pick list fields, whose field names end with something like “__gc”… where are the actual picklist values stored on the back end? It doesn’t appear to be in the “DA Picklist” object.

Hi Scott! I’ve got an Opportunity in Gainsight that isn’t updating with the correct fields from Salesforce. I’ve looked through the connector filters and it seems like the updates should be pulled through. I do have a ticket open with GS Support right now, but I have a training session with my CSMs this afternoon and want to try and get this resolved ASAP.

Need help with building a link to a C360 or dashboard that I can send in a report via JO.  Posting this to get update to Community Post.

Reply


Terms & ConditionsCookie settings