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Hello everyone!

This thread is for our upcoming Thursday Admin Office Hours session on Thursday, July 09, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 09, 2021 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/253252739?pwd=RHl3ekk0RGN0ZFR3TmRkK1Zldks0QT09

 

Meeting ID: 253 252 739

Password: 864010

 

Dial by your location

        +1 312 626 6799 US (Chicago)

        +1 646 876 9923 US (New York)

        +1 301 715 8592 US (Germantown)

        +1 346 248 7799 US (Houston)

        +1 669 900 6833 US (San Jose)

        +1 253 215 8782 US (Tacoma)

        888 475 4499 US Toll-free

        877 853 5257 US Toll-free

 

Find your local number: https://gainsight.zoom.us/u/aQSPx2jXO

Hello All, does Gainsight have audit trails for specific changes? Such as changes made to health scoring metrics, etc.?

Hello @Krista21 -- There generally aren’t true “audit” trails out of box in Gainsight (meaning, if 10 changes are made to a scoring metric or a field on Company over the course of 1 hour, you can go back a month later to see every one of the 10 changes, exactly when each change was made, and who made it).

Depending on your use case,  there are some options: the Scorecard feature, for instance, always has  what the previous score was for any given metric available via reporting on the underlying tables -- and it shows when the score was last modified.  However, still not a full change log.

If you have some specific use cases, join one of next week’s Admin Office Hours sessions and either Spencer (Tuesday) or myself (Thursday) can give you an outline of some of the options for the different items you are looking to track change history on.

Hope that helps some, even if it isn’t a full answer to the question!

Best,  Scott

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