Hey Scott! 

Looking for some assistance with NPS, and sending things through JO. 

Hi Scott, I need some help with the report that we were looking at on Tuesday, for some reason the case categories that we created are not showing accurately.  

Also wanted to take a look at a report that is showing duplicate data. 

Need help with Sponsor Tracking Notifications

Hey Scott - The query in my JO Program is not working. Need help working it out.

Hi Scott.

I recently implemented the Support Solution from Sightline Vault and I’ve been working on validating the assets and making sure everything is working for our processes. When reporting on the Case Object in Gainsight, I only see 4 of the 5 Case Handler Types that we use within Zendesk. Specifically, we aren’t getting any cases with the Case Handler Type “cs_enablement”. There aren’t any filters in the Zendesk Connector that would restrict this Case Handler Type. I looked at the Activity Logs for the Case Sync Job and there were a couple failures. The logs showed that the failures were due to the value being invalid. Here is the error I’m getting: 

�{"columnName":"Case_Handler_Type__gc","errors":_{"code":"invalid_value","value":"cs_enablement"}]}]

Can you help me troubleshoot why only this case handler type is failing on the Case Sync Job?

Thanks!

Hi Scott, 

I am testing out a Home configuration in my sandbox and the summary ribbon is acting weird. Currently showing 0 attributes/ reports and I am not able to click the gear to edit the layout. I was adding reports to the ribbon and taking out attributes not useful for our purposes. I had saved it the changes I made, but now showing nothing there. 

Thanks!