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VERY late post today for the upcoming Admin Office Hours (2 hours from now) -- my apologies on the inconvenience.

This thread is for our upcoming Thursday Admin Office Hours session today on Thursday, July 20, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Thursday, July 20, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET

 

Join Zoom Meeting

https://gainsight.zoom.us/j/98240490183?pwd=NUsxRUplVjFOdDRKQ1BJV0NSMTJXQT09

 

Meeting ID: 982 4049 0183

Passcode: 966630

 

For dial-in info by your location, find your local number: 

 https://gainsight.zoom.us/u/adeoYGd3BA


Hi Scott,
I have questions on the following:
1. Editing colors in graphs
2. Naming convention in a rule not displaying name correctly
3. Are there stats available on dashboard views?

Thanks!

Sara


Hi Scott,

-I have a field in SFDC that is a datatype of Long Text Area (32768). I wanted to take a substring of the field but the substring function in the Horizon Rule doesn’t recognize the field so I can’t pick it to create a substring. Is there a limitation to what field types substring will use?

-We recently implemented PX and started importing the data. The usage tab was created by the PX Implementation team but the user here is getting a 403 Access Denied. They can access other tabs though on the C360. Is this a permissions issue?

Thanks,

Sean


Hello @Sean_Hebert -- didn’t have a chance to follow up yesterday as I didn’t get a fast answer to the question “what permissions need to be assigned to end users so they can see the PX dashboard in Adoption Explorer”.

I’m getting some conflicting answers on my end from the question last night, so if you can open a ticket and share your access, and have the end user who was getting the permission share their access with support as well, we can dig into it a bit -- I’d really appreciate it.

Ask them to CC me on the ticket when you open it and let me know what the ticket number is - thanks!


Good morning Scott,

I’ve opened ticket 265112. I guess we will see if there is a different solution other than granting permissions to Adoption Explorer just to view a dashboard.

 


Thanks @Sean_Hebert -- they added me to the ticket and I just clarified the situation/issue with them to ensure that we get to the heart of the matter -- and if there is a bug that currently requires that permission for end users to view in 360, we recognize it as a bug and get it fixed in the near future so you don’t have to permanently permission the end users that way.


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