People maps field question 

1. We have a customer field in the map that I would like to be a look up menu. It is current set up as “String” which is free text. The list of data types that exist are the following. Do any of these make a menu?
   1. Boolean
   2. Currency
   3. Date
   4. Datetime
   5. Dropdownlist
   6. Email
   7. GS ID
   8. Multi Select dropdown list
   9. Number
   10. Percentage
   11. Rich Text Area
   12. SFDC ID
   13. Who ID
   14. String
2. I would like the look up menu to point to the Gainsight user table. Is that possible? For instance we have global filters in our reports that will let you key in a menu look up for Gainsight users (Sales Executives/CSMs/CSM Directors/CS VPs etc. 

Questions about people maps reports

3. We currently have a report that we would like to see Person records under accounts for which they are included in a people map. The person records appear to be associated to other companies, and so we are seeing them appear in multiple rows. Is there a way to filter/isolate a report for only person records in which a map incudes that person

Question about person list in people maps

4. How do you delete a person from the list once they have been added? 

Bi-directional sync of person in people maps to contact record

5. We currently a nightly rule that pushes SF contact records to person object so that they can be used to add that record in people maps. Is there a best practice for using “Plus person” within people maps. This will add an individual to the list of persons, however does not write back to SF contact record. 

Thanks, Shiela 

I need help bypassing someone who already replied to an NPS survey from the next scheduled round

Hi Scott, I have an automated email sent to a participant after the survey is completed with variants based on the score. The program does not appear to be respecting the variants and is sending only the default and I cannot figure out why. Thanks!