Hello everyone! This thread is for our Thursday Admin Office Hours session, which will be held this coming Thursday, Nov. 7, 2019 at 11 am PT / Noon MT / 1pm CT / 2pm ET.
Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you Thursday!
Conference Details (GoTo Meeting):
https://global.gotomeeting.com/join/493151677
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 493-151-677
Contact Role ID and Project Contact ID. How to merge the contacts in journey orchestrator
We need guidance on how to clean up our MDA data. I’m seeing multiple records for 1 customer and multiple records for 1 user for example. This seems to be a source of some of my dashboard/reporting problems as suggested by support but I don’t know where to start to clean this up. Thanks!
I have added a new drop down value in Data Objects Drop down lists and it is not showing up on the user side
Hello!
I’m getting a notification that I can not previous an email in programs. It’s happening to more than one.
What is the best way to join external data with Gainsight data in order to run a program. For example, if you want to take a list of account numbers provided, and then use that to select contacts in Gainsight to run through a JO program. What is the best way to do this?
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.