Skip to main content

Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, April 25, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, April 25, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:

https://gainsight.zoom.us/j/92587328600?pwd=WS9TVDJWOTZpOTFxVFlxeGZwblJKUT09

 

Meeting ID: 925 8732 8600

Password: 970938

 

For dial-in info by your location, find your local number: 

https://gainsight.zoom.us/u/aetAGucgRy

Hi Scott,

 

Due to a company domain change, we have some users that have 2 accounts in Gainsight (domain 1 and domain 2). Unfortunately, these accounts have the same Salesforce ID. The secondary account is an issue because reporting employees can get misaligned and both accounts appear in Gainsight dashboard searches. Given that I can’t delete the secondary account and inactivation doesn’t work long-term, is there another way to manage the unused accounts?

Hey Scott - Have a question about a CTA report.

I’m seeing a weird thing with my user table where the “Name” field is being populated mostly wrong. All the other fields (including First Name and Last Name) appear to be correct, but “Name” is not. I tried unmapping it in the Connector job, but that didn’t fix it. Would like to troubleshoot if possible. I’ll probably be on late again - maybe 3:20, 3:30 at the latest.

Hi Scott, 

I have questions about JO program. What is the best way to report on accounts that are tied to a test account (will explain more on the call) and can I remove the internal test results from the survey so it doesn’t impact the analytics? 

 

Hello @Veronica.Moore -- there’s a writeup here in Community for that from a while back -- it is a multi-step process, but you can get started with it and we can review briefly when the session starts:

 

Reply


Terms & ConditionsCookie settings