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Hello everyone!

This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, October 13, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.

Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).

There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!

Conference Details (Zoom):

Tuesday, October 13, 2020 at 1pm PT / 2pm MT / 3pm CT / 4pm ET

 

Join Zoom Meeting:    Click here to join

Meeting ID: 939 7249 7920

Passcode: F7msaSQ3

 

Dial-in Numbers:

        877 853 5257 US Toll-free

        888 475 4499 US Toll-free

        000 800 040 1530 India Toll-free

        000 800 050 5050 India Toll-free

        855 703 8985 Canada Toll-free

 

Find your local number: https://gainsight.zoom.us/u/acvxgAlEJZ

Hi! We are trying to build an outreach program to target customers that responded between a 6-8 on our last NPS survey.  That last survey was administered via Gainsight survey 2.0 and Gainsight PX.  When trying to generate a query to send to this list, we see a lot of participants are missing an associated SFDC Account ID.  How can we ensure the proper mapping of the account ID to the user?

Hi Spencer, I have a question on timeline notes. Thanks!

Rule partially failing & Follow up on contacts/relationship data designer showing duplicates

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