US Admin Office Hours (Tuesday session) - 11/16/21 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hi Scott!

We built a custom object where we are tracking health metrics by instance, which has been great for granular insight. The challenge we are hitting is if the instance (BV site) gets associated to a new account in SFDC, our logic isn’t removing it from the original account and we see duplicate rows! We’d love to chat through ways to improve our logic so that we can keep one instance record always associated to the current Account record! I have a feeling it’s a mapping change but would welcome your ideas!

I’ve been testing Horizon Analytics but have seen odd behavior in the reporting that migrated over.  (cut-over date didn’t happen yet),

• Is the data current or a snapshot?
• I had renamed an MDA object, but the HA report shows old name whereas new reports created for that object appear correct.
• An empty folder cannot be deleted because HA assumes it is not empty.
• Cannot modify filters that had Fiscal date filters.
• Are SFDC fiscal dates still supported?
• Reports used in layouts have no “Used in” field completed
• Settings –> Migration Plan-->does not display so we cannot push back date if needed

I am having issued with OPPTIES coming over into the SFDC.
For a quick reminder: We migrated last week, this OPPTY exists and have tried to filter for it, and it is not working I get 0/0.

Hi Scott, have a question about a report’s filter being accurate. 

Also we have a new CSM, our process is that CSMs are assigned via a rule after they pick up a CTA for a company with no CSM assigned, this is not happening for the new CSM, need help identifying why.

Hello,

Looking for help to hopefully create a simple report to track Health score progress for my CSMs. We use a letter grading system and ideally I want the report to show which accounts have moved from one grade to another over the last quarter for example.

Ex. For CSM 1 - It shows their accounts that have moved from a ‘F’ grade to an ‘A’ grade and from ‘A’ to ‘F’.  

If they could see the account names to click into, the score they went from last quarter to this quarter that would be a great starting point. Thanks.

Will the meeting be starting soon? Still waiting for it to start.

Hello @anthonysabato -- you’re 3 hrs early!  Starts at 3pm Central today

my anticipation was strong lol thanx!

I am having challenges with Overall health Score.

Hello @mbennett -- sorry we didn’t get to your question before the end of the session!

If it’s a straightforward question (meaning, I might be able to answer it with a little typing to get you pointed in the right direction), post some details here and I’ll drop a line back either with the answer, or “Nope - bring it to the Thursday session and we’ll walk it through”.

Thanks!