How to Add Public Tags

Is there an option to do a bulk delete in control vs deleting individual tags in control? I have 173 pages of tags and most of them I want to delete, but it will take a while individually.

Not at the moment @aluciani but that’s something that was indeed on our radar but didn’t make it into this release. Are you planning to delete based on usage?

Yes, based on usage, I have a ton of tags with 0 topics tagged.

We are planning to doing exactly the same.

Hi @daniel.boon , do you have any idea when it will be possible to delete a bulk of tags"?
We also have a lot of tags with 0 topics or tags that are misspelled that we want to bulk delete. 

We think it is very nice that we have options to group and optimize the use of tags; deleting all non relevant tags would be the first step for us. However, it is nearly impossible to delete them manually … :/ 

Thanks 

Hey @Hiewwaiy - thanks for the feedback. I don’t have any concrete timelines on this yet, although it is something we’ll consider for the next iteration!

If those similar topics have public tags, then these tags are automatically suggested to the end user below the tag input.

Hi @daniel.boon! I’ve noticed that many suggested tags are not appropriate for the post. For example, “help,” “Coursera community event,” and “certificate” are a few of the tags being surfaced to people but then we have to manually remove them because they don’t match the content of the post.

I’d love it if we could turn off the ‘automatically suggest’ tags function!

Hey @LPortalupi - thanks for adding your feedback here! Just to make sure I understand - would you prefer to ‘hide’ these tags from the automatic suggestions, or do you want to remove automatic suggestions altogether?

@daniel.boon I’d prefer to remove automatic suggestions altogether. These are just 3 examples; there are many, many more tags that are suggested but aren’t relevant. 

When I merge multiple public tags into one, the capitalisation I write is ignored (e.g. I write “iPhone” but “iphone” will be saved). Only when I edit a single public tag, the capitalisation will be saved correctly.

Any update when ‘bulk tag delete’ will be available?

I hope its on the radar, I am getting tired of deleting individual tags.

Same here. I’ve even come up with a workaround to make it a little easier:

1. Select all public tags that I want to delete on the current page I’m looking at
2. Click on “Merge tags” in the top right
3. Give it a name I will recognize again (like “deleteme”) and save changes
4. Find the public tag “deleteme” and delete it
5. Repeat

Another small thing: The wording isn’t consistent (“Remove” vs. “Delete”):

Thanks for sharing the workaround @bjoern_schulze I tried it and works good.

When I merge multiple public tags into one, the capitalisation I write is ignored (e.g. I write “iPhone” but “iphone” will be saved). Only when I edit a single public tag, the capitalisation will be saved correctly.

Thanks for sharing this @bjoern_schulze  - seems like a bug to me - I’ll raise one on your behalf!

Also, clever workaround on bulk deleting! Whilst I’m glad there’s ‘a way to Rome’, I imagine other customers might not end up reading this topic to find out about the workaround, so I’ve noted the feedback for the future - however, this is not currently planned any time soon.

Can I add public tags to the ideas that come through from customers ?

@daniel.boon @Cristina @Marion Frecaut 

I’ve been doing a bit of a clean-up for our public tags. I’ve for example merged the public tags Elisa Viihde and viihde on Monday (it’s Wednesday morning atm. In control I only see the tag Elisa Viihde, but in the “Popular tags” widget and in the community search I still see both. 

When could I expect the tags to have been updated throughout the community?

There’s often heavy caching in place on the platform to improve performance. However, I’d expect those tags to refresh within 24 hours or so.

If they don’t, try forcing the cache to purge via the troubleshooting tools.

Both community members and moderators can add them to topics (if you’ve allowed them to)

How do I give access to a specific custom role, and allow them to add public tags to other user’s posts?

Hey @Daniele Cmty !

As far as I know, that requires Mod+ permissions and has to be done in Control. You can’t do it out on the front-end.

has to be done in Control

Thank you @Blastoise186!

So If I understood correctly: if you have Mod+ Permissions, adding more public tags can be done only in the Control environment, but not in the front-end. Only CMs and Admins can do that in the frontend.

Gotcha!

Hi - I have turned off public tags (and have deleted them all - this is not a feature we want to use). 

I had been hoping this would mean “tags” section in create a topic would disappear. Is this possible to remove?

 

Is it possible to make Tags a required field instead of an optional one when creating a new post?

Is it not possible to add Public Tags to conversations?

Hi ​@Parks646 - it is possible to add public tags to conversations.  You can try it in our community right there.  If you’re running into something in your community, is it possible that you disabled the toggle in the public tag settings that allows end-users to add public tags?

Thanks for this article. ​@Kenneth R could you add a explanation of this setting on the public tags config: “Mark public tags as mandatory in destination while creating a topic”