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tzundelgainsightcom
Helper ⭐️⭐️
May 25, 2017
Question

G360 for Adoption Champions

  • May 25, 2017
  • 14 replies
  • 212 views
When will we add the ability for other roles besides Admins to access the G360? Admins are not generally the ones driving adoption of Gainsight, so the real value of G360 is for access by Adoption Champions, including Directors and Team Managers. Customers are asking for the ability to have broader use. A way to export and distribute internally would also be helpful.

Any way to get the right people looking a the content would be a win-win!

    14 replies

    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    May 25, 2017
    Hi Tracy,

    One way to give more folks direct access to that page would be to break it out into its own custom tab, like a lot of customers do with the Report Builder.
    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 26, 2017
    This is a great idea Manu. Does it still require admin permissions in that option?
    VP of Customer Success at Forcepoint
    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    May 26, 2017
    Full admin permissions are not needed. Just need to grant access to that visualforce page and the custom tab. 
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    May 26, 2017

    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 26, 2017
    Should we move this out to the public space on community? Might be helpful for customers to have access to this info.
    VP of Customer Success at Forcepoint
    tzundelgainsightcom
    Helper ⭐️⭐️
    May 26, 2017
    That is awesome - problem solved! Thanks Manu and Scott!
    seth
    Expert ⭐️
    May 26, 2017
    Deeply loving the G360! I've never set up a custom tab based on a VisualForce page, I don't think. What's involved in doing that?
    AI Transformation @ Gainsight
    dstokowski
    Gainsight Employee ⭐️⭐️
    May 26, 2017
    This article explains how to do something similar for Reports - we'll work on publishing a specific one for our G360
    https://support.gainsight.com/Product_Documentation/Reports_and_Dashboards/Admin_Configuration/Grant...
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    May 30, 2017
    The docs team is writing an article for how to enable the Gainsight 360 tab for non-Admins. We should be able to publish it within a day or two.
    Lila Krutel, Dir. Global Education Services
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    June 2, 2017
    This article on Gainsight Go contains instructions for granting non-Admins access to the Gainsight 360 custom tab.
    Lila Krutel, Dir. Global Education Services