Gainsight Employee ⭐️⭐️

How To Change The Text Of Links, Buttons, And Labels (Phrases)

Forum|Forum|8 years ago
January 11, 2018
29 replies
2009 views

Do the links, buttons and labels on your community not match your branding? Use our ‘Phrases’ tool to change certain text into something that resonates.

A phrase is customizable text on your community platform. For example, if you wanted to change the “Log in” button to say “Lets go!” you would be changing the phrase. All phrases have a default setting, but almost all language on the platform can be changed.

Usually, you can change text strings right on the community with our live edit too; however, some phrases need to be changed manually on the back end. For this, you can reference the articles below:

Hidden Phrases: (Insided Standard) Login/Registration Page

How to Customize your Error Pages

Hidden Phrases: Change text on the "set username" page (SSO registration)

How To Change The Text Of Links, Buttons, And Labels (Phrases)

Log into the Community Frontend (not control)
Switch on the ‘Phrases’ toggle at the bottom-right hand corner of the screen.

All editable phrases will be indicated with an ‘edit’ label.

Click the element/text you want to change. An input field will appear at the top of your screen.
Add in your new text, and click Save - your change is now saved as a new ‘Phrase’.

Switch off the ‘Phrases’ toggle and Double-check the phrase on the community. Does everything look good?

Currently, only users with the ‘Admin’ role can use this tool.💎 You can view and search through all of your custom phrases by going to Control → Customization → Phrases.

🎯 Some of our craftier customers worked out how to use the phrase tool to create rich email notifications. Interested? Read (unofficial) How To Use The Phrase Tool To Create Rich Email Notifications. Sometimes, our customers generously dedicate their time to write these guides, enabling me to kick back and take some me-time! 🛀.

Claire

Contributor ⭐️⭐️⭐️

How do you edit the phrases for things like error messages which disappear when you turn the phrases toggle on? I'm not able to find them by searching and I'm not sure which module they're a part of to be able to add them directly.

Julian

Gainsight Employee ⭐️⭐️⭐️

Hi Claire,

very good question!

In general: When you cannot edit a phrase in the community frontend, then you would have to add it manually in the Control environment. But, in order to do that, you would need information from us, as you need to enter some keys so that your community knows which exact phrase you want to see changed.

As there are a ton of different possible error messages, we do not show a list or something like that at the moment (with which you could add it manually). But maybe it is worth for us to work on it so that you can change it yourself via our Phrases feature in the Control environment!?

Do you remember which error message you were looking at exactly? Then I can help you right-away and give you the information that you need.

Cheers,

Julian

I follow my nose, it always knows

Claire

Contributor ⭐️⭐️⭐️

Thanks @Julian! For me I think a list of phrases which aren't editable from the frontend would be really helpful, there have been a couple of other occasions in the past when I've wanted to change other phrases as well and I'd happily use a self-serve resource rather than have to bug you guys each time I find something small to change.

In this case it was the error that comes up when someone tries to submit a new topic but has left one of the required fields blank.

Julian

Gainsight Employee ⭐️⭐️⭐️

Hi Claire,

thanks for your comment, I see what you mean.

Surprisingly I was able to edit the text for these specific error messages by activating phrases and then click on the "create" button. If you then click on the "edit" button error message, the phrase will appear:

The phrases for both messages are:

You haven't entered a title
Category Forum
Phrase You haven't entered a title

You have not entered a text yet
Category Common
Phrase validation.text.required

Of course these are only two examples of many situations where you still would have to contact us for help. We were aware of this already, however our tool to locate phrases is not ready to be accessed by everyone. First of all it is not very user-friendly, second of all you would be able to change the standard translations for all inSided platforms, and that is problematic. We would like to improve this in the future, but getting this done is quite a big task, so we will have to find the time for it.

For now, it probably will help if we provide you with a knowledge base which includes as many phrases as possible, so that you can easily find the right codes for the text which you would like to change.

I will work on such a documentation, so expect something in this direction here in the upcoming days/weeks.

Cheers,

Julian

I follow my nose, it always knows

Claire

Contributor ⭐️⭐️⭐️

Sounds great! Thanks for the help @Julian

I tried what you described and was able to successfully change those 2 error messages.

Actually the one I'm trying to change that some of our users have found confusing is the one when someone hasn't chosen which forum the post should go into (it says they haven't chosen a 'subject' which many people interpret as title). Sorry, I should have mentioned that one specifically in my earlier post!

When I turn on the phrases tool it wipes any text I had inputted and it looks like those 2 error messages get priority so I'm not able to get the error message I'm looking for.

Julian

Gainsight Employee ⭐️⭐️⭐️

Hi Claire,

thanks, I did not think about this specific error message... 🙂 As said before, there are so many variations which makes it tricky sometimes.

I have found the correct phrase now and changed it for inSpired successfully. Here the codes you are looking for:

Module: Forum
Key: You haven't selected a subject.

I am actually already working on content on all "hidden" phrases, starting with the login pages (including error messages)!

Cheers,

Julian

I follow my nose, it always knows

Claire

Contributor ⭐️⭐️⭐️

Awesome, thank you!

LPortalupi

Helper ⭐️

Hi @Julian. Lo and behold my colleague has already asked the question I came here to ask! But I have a different situation I'm hoping you can advise on. Some of our superusers who get an email notification with a link to a thread or a private message get the below error message when they click the link (because they are not logged in). They have asked whether we can change the language so it's less daunting. Could advise on how we might do this? Thank you.

Julian

Gainsight Employee ⭐️⭐️⭐️

Hey!

Yes, it is a good idea to change this text to something more friendly. :)

I have found the phrases which you are looking for:
Text: You are not authorized to access this page.
Module: Common
Key: error.forbidden.title

Text: Sorry, this page is not available for you.
Module: Common
Key: error.forbidden.anonymous

You can add them via the "Add Phrase" button in your Control Environment ([General settings] - [Phrases]) by entering the Module and Key text, you can then add your prefered text into the bottom field.

Please let me know if you have issues or more questions!

I follow my nose, it always knows

LPortalupi

Helper ⭐️

Thanks for the very fast response, @Julian. I managed to change the first one, but the second one remains the same, even after about 30 minutes have passed. Any suggestions?

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How To Change The Text Of Links, Buttons, And Labels (Phrases)

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