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mdfahd
Gainsight Employee ⭐️⭐️
January 11, 2018

How To Change The Text Of Links, Buttons, And Labels (Phrases)

  • January 11, 2018
  • 29 replies
  • 2009 views

Do the links, buttons and labels on your community not match your branding? Use our ‘Phrases’ tool to change certain text into something that resonates. 

A phrase is customizable text on your community platform. For example, if you wanted to change the “Log in” button to say “Lets go!” you would be changing the phrase. All phrases have a default setting, but almost all language on the platform can be changed. 

Usually, you can change text strings right on the community with our live edit too; however, some phrases need to be changed manually on the back end. For this, you can reference the articles below:

Hidden Phrases: (Insided Standard) Login/Registration Page

How to Customize your Error Pages

Hidden Phrases: Change text on the "set username" page (SSO registration)

 

How To Change The Text Of Links, Buttons, And Labels (Phrases)

  • Log into the Community Frontend (not control)
  • Switch on the ‘Phrases’ toggle at the bottom-right hand corner of the screen.
  • All editable phrases will be indicated with an ‘edit’ label.
  • Click the element/text you want to change. An input field will appear at the top of your screen.
  • Add in your new text, and click Save - your change is now saved as a new ‘Phrase’.

Switch off the ‘Phrases’ toggle and Double-check the phrase on the community. Does everything look good? 
 

 

Currently, only users with the ‘Admin’ role can use this tool.💎 You can view and search through all of your custom phrases by going to Control → Customization → Phrases.

🎯 Some of our craftier customers worked out how to use the phrase tool to create rich email notifications. Interested? Read (unofficial) How To Use The Phrase Tool To Create Rich Email Notifications. Sometimes, our customers generously dedicate their time to write these guides, enabling me to kick back and take some me-time! 🛀.

 

      29 replies

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      Julian
      Julian
      Gainsight Employee ⭐️⭐️⭐️
      March 14, 2019

      Hey!
      Seems I have picked the wrong error message. 😞 I searched for the exact text but this was the only one I was able to find.
      There are several different error pages for different situations (e.g. when attempting to access a part of the forum where the user has no permissions for), so that's why it was a bit of a challenge to find the right one. I am now working on an FAQ that contains all error messages & their phrases…

      I have asked a colleague and he was able to give me the actual message for this scenario:
      Module: Forum
      Key: error.403

      This one will work, it worked for me. :)
      As the phrases also allow HTML, I actually was able to add an image to that error message, to make it look more "friendly":

      78b35895-1172-472d-899f-bce839fc2295.pngLet me know in case you need help with setting up images / HTML in here!
      Cheers,
      Julian

      I follow my nose, it always knows
        LPortalupi
        LPortalupi
        Helper ⭐️
        March 14, 2019
        Thank you so much for looking into this and replying so quickly – very much appreciated! I'll let you know if I have additional questions.
        LPortalupi
        LPortalupi
        Helper ⭐️
        March 14, 2019
        Hi @Julian. The "Login" link is no longer appearing under the messaging – could you share the HTML that's needed to include it (the way it appeared in the original screenshot above). Thank you!

        Julian
        Julian
        Gainsight Employee ⭐️⭐️⭐️
        March 18, 2019
        Hi!

        I could not locate the code that was in that message before, I think this has to do with the SSO login which you are using.

        I have now added the link manually to your message, so that users can click on that button directly.

        Should you have more questions, just let me know!
        I follow my nose, it always knows
          LPortalupi
          LPortalupi
          Helper ⭐️
          March 19, 2019
          Thank you, @Julian!
            Ditte
            Ditte
            Helper ⭐️⭐️
            April 3, 2019
            Hi @Julian do you have a list of the hidden phrases?
            We're looking to translate the missing ones on FR and DE, and are running into some challenges as we can't guess our way to some of them

            A full list of all available phrases would be awesome. Or even better: Add them all to the phrases tool as default :)

            Best,
            Ditte
            Currently rocking the Sonos Communities
            Suvi Lehtovaara
            Suvi Lehtovaara
            Helper ⭐️⭐️
            July 3, 2019
            Hi @Julian do you have a list of the hidden phrases?
            We're looking to translate the missing ones on FR and DE, and are running into some challenges as we can't guess our way to some of them

            A full list of all available phrases would be awesome. Or even better: Add them all to the phrases tool as default :)

            Best,
            Ditte

            Any hope that we (at least me and @Ditte) would get a list of all available phrases @Julian? I would like to be able to translate error messages to Finnish 🙂
            https://yhteiso.elisa.fi/
              Julian
              Julian
              Gainsight Employee ⭐️⭐️⭐️
              July 4, 2019
              Hi,

              Thanks @Suvi Lehtovaara for bringing this to my attention!

              It is not possible to just publish a list of all hidden phrases - this list would be extremely long and it would not be much clearer for you which phrases belong where.

              @Ditte yes, in the long run we will have to do something like this, unfortunately it is not that easy... but we also want you to have a better experience in improving translations!

              Already before the comment from Ditte I was working on some topics around hidden phrases for certain areas, specifically the login/registration as well as the "set username"-page (only relevant for SSO login). Unfortunately it turned out to be quite an amount of work, so I have not been able to finish this properly and apparently never got back to this... :(

              These topics are not complete yet (some errors are still missing), however maybe they can already help you figuring out some of them. And if you are searching for a specific one, just drop me a comment or a screenshot and I will add it to the list. 🙂 And should you be on the hunt for other phrases, then I will be happy to create a dedicated topic for (login-unrelated) hidden phrases.

              Here the topics (again they are a work-in-progress):
              Hidden phrases for the inSided standard login / registration page
              Hidden phrases for the SSO "set username" page
              I follow my nose, it always knows
              JessEs
              JessEs
              Helper ⭐️
              July 16, 2019

              Module: ForumKey: error.403

              This one will work, it worked for me. :)

              Hi @Julian is this key still valid? I tried adding these phrases but nothing came from the error.403


              Community Manager | AIMMS
              Julian
              Julian
              Gainsight Employee ⭐️⭐️⭐️
              July 17, 2019
              Hey @JessEs,

              yes, this key is still valid. However I saw two things when checking on the phrase which you used:
              1. In your screenshot "error.403" is capitalized: this can cause issues as the key is not recognized correctly. Always make sure to copy the keys 1-1.
              2. The text string which is shown in error messages can differ, depending on the context. If you want to display this text when a user tries to access a restricted area while being logged out (so, as a "guest" on the community), then you would need to use the following key:
              Module: Forum
              Key: error.403.guest

              I have added this to your community and it seems to work fine (when attempting to access an area in logged-out state):


              If you would like to show this in other situations as well, please describe in detail the context in which this error should be shown - then I can retrieve the exact key you might be missing.
              I follow my nose, it always knows
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