Gainsight Employee ⭐️⭐️⭐️

Check out the new PX In-App Hub (formerly KC Bot)

Forum|Forum|7 years ago
August 1, 2019
16 replies
530 views

Today, we launched the PX Knowledge Center bot in your PX instances. From the KC bot, you can view getting started materials, including engagements, links to articles and release notes, and more!

On the Knowledge Base tab, you can search for any topic and preview our product documentation. PX can integrate with some of the largest documentation vendor apps in the market, such as Salesforce, Zendesk, Mindtouch, and helpdocs.io.

To learn more about configuring the Knowledge Center bot in your own web app, check out this article.

Click "read more" in the article preview to open the article in a new window.

And on the Onboarding tab, you'll find links to getting started docs and guides.

Try out the new Knowledge Center bot, and let us know what you think!

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A

adrienne_long

Contributor ⭐️⭐️

Just looking to confirm that the knowledge base integration can browse articles by reference.

lila_meyerAuthor

Gainsight Employee ⭐️⭐️⭐️

Hi Adrienne,

Can you elaborate a bit on what you mean by browse articles by reference?

Users will be able to search for articles using keywords and then preview the content in the bot and/or click to view the full article in a new window.

Lila Krutel, Dir. Global Education Services

lila_meyerAuthor

Gainsight Employee ⭐️⭐️⭐️

By the way @adrienne_long when you get a chance, be sure to Follow the PX topic. This will help you stay up to date on the latest PX conversations and product tips from Community!

Lila Krutel, Dir. Global Education Services

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adrienne_long

Contributor ⭐️⭐️

Any idea on when metrics for this feature will be available? We want reports on how many of our users have interacted with the bot and which features they used but I can't find that stuff anywhere in the Analytics or Dashboards.