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Check out the new PX Knowledge Center Bot!

  • August 1, 2019
  • 16 replies
  • 473 views
lila_meyer
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Today, we launched the PX Knowledge Center bot in your PX instances. From the KC bot, you can view getting started materials, including engagements, links to articles and release notes, and more! 

On the Knowledge Base tab, you can search for any topic and preview our product documentation. PX can integrate with some of the largest documentation vendor apps in the market, such as Salesforce, Zendesk, Mindtouch, and helpdocs.io.

To learn more about configuring the Knowledge Center bot in your own web app, check out this article.  
 

px_bot_docs-d4098fd6-553d-4fbe-9234-b464293488b5-294000313.png


Click "read more" in the article preview to open the article in a new window.

And on the Onboarding tab, you'll find links to getting started docs and guides. 
 

 

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Try out the new Knowledge Center bot, and let us know what you think!

Lila Krutel, Dir. Global Education Services
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    lesliediephuis
    dan_ahrens

    16 replies

    harshibanka
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    • harshibanka
    • Gainsight Employee ⭐️⭐️
    • August 1, 2019
    Loving it!!!! Thanks for sharing!!!!!

    Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
    sai_ram
    harshibanka
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    • harshibanka
    • Gainsight Employee ⭐️⭐️
    • August 1, 2019
    @denver_pm Sarah, you asked, we listened! Check out the Knowledge Centre Integration on our KC Bot.

    Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 1, 2019
    Big kudos to @alextran for setting it up!

    Lila Krutel, Dir. Global Education Services
    A
    • adrienne_long
    • Contributor ⭐️⭐️
    • August 1, 2019
    Hi there, we've been checking it out and were wondering if there is/will be any way to change the font in the bot?

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    ciarapeter
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 1, 2019
    Hi Adrienne,

    I don't believe you can change the font at this time, but you could always post the suggestion here and see if it's critical for other folks as well!

    Lila Krutel, Dir. Global Education Services
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    • link_black
    • Gainsight Employee ⭐️⭐️
    • August 3, 2019
    I agree that it would be nice to have some control over the font type/size/formatting in the Knowledge Center Bot.

    cc: @ciarapeter

    -- Link
    ciarapeter
    J
    • jaap_groen
    • Contributor ⭐️⭐️
    • August 6, 2019
    Like it! We've activated it for multiple PX instances already.



    It would be great to have filter functionality for the bot, either on category or on specific bot engagements. This way we can use the bot both to target admin and regular users with specific engagements.

    lila_meyer
    R
    mikewohlwend
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 6, 2019
    Hi @jaap_groen welcome to the Community!

    I think I've heard internal discussion about this enhancement, but @ciarapeter can confirm if we have plans to add it.

    Lila Krutel, Dir. Global Education Services
    J
    ciarapeter
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    • ciarapeter
    • Contributor ⭐️⭐️⭐️
    • August 11, 2019
    I agree it's an important enhancement.. we're currently aiming for this in our Q4 plan. Thanks for the feedback @jaap_groen

    harshibanka
    mikewohlwend
    harshibanka
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    • harshibanka
    • Gainsight Employee ⭐️⭐️
    • August 12, 2019
    cc: @mikewohlwend on Ciara's comment of "Targetted audience" for KC Bot on roadmap for EOQ 4

    Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
    mikewohlwend
    A
    • adrienne_long
    • Contributor ⭐️⭐️
    • August 14, 2019
    Just looking to confirm that the knowledge base integration can browse articles by reference.

    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 14, 2019
    Hi Adrienne,

    Can you elaborate a bit on what you mean by browse articles by reference?

    Users will be able to search for articles using keywords and then preview the content in the bot and/or click to view the full article in a new window.

    Lila Krutel, Dir. Global Education Services
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 14, 2019
    By the way @adrienne_long when you get a chance, be sure to Follow the PX topic. This will help you stay up to date on the latest PX conversations and product tips from Community!



    Lila Krutel, Dir. Global Education Services
    A
    • adrienne_long
    • Contributor ⭐️⭐️
    • August 28, 2019
    Any idea on when metrics for this feature will be available? We want reports on how many of our users have interacted with the bot and which features they used but I can't find that stuff anywhere in the Analytics or Dashboards.

    harshibanka
    lila_meyer
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    • lila_meyer
    • Author
    • Gainsight Employee ⭐️⭐️⭐️
    • August 28, 2019
    Hi Adrienne, I believe this is on the roadmap for later this year!

    @ciarapeter may be able to provide more details.

    Lila Krutel, Dir. Global Education Services
    harshibanka
    A
    ciarapeter
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    • ciarapeter
    • Contributor ⭐️⭐️⭐️
    • September 4, 2019
    Confirmed, this is on the roadmap for Q4 2019.

    Ciara

    sai_ram
    harshibanka
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