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kaitlyn.burke.pm
Contributor ⭐️⭐️
Jan 22, 2024 9:24 AM UTC
Solved

Drag and Drop is cancelling onboarding flow

Using v2 Guide, we are trying to create an onboarding flow for a new feature. Our onboarding journey is being cancelled mid way through when drag/dropping the new feature, which is required for the journey. 

Any insights as to how to remedy this? 

    Surendra
    SurendraAnswer
    Gainsight Employee ⭐️⭐️
    Jan 25, 2024 8:13 PM UTC

    @kaitlyn.burke.pm That is an interesting step in a guide.

    From my understanding the reason behind the guide breaking because the selector of the guide step changes after the drag and drop activity takes place by end user.

    May be as a possible work around, can we add a tool tip before the drag function and after the drag function, which might make the guide continue.

    I see there is an open ticket with support on the same, may be they can review the setup and guide you better on this.

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    3 replies

    mmarques
    mmarques
    Helper ⭐️⭐️
    Jan 22, 2024 9:33 PM UTC

    @kaitlyn.burke.pm - When we cannot use a tooltip in a flow, we use a dialog.

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    kaitlyn.burke.pmAuthor
    Contributor ⭐️⭐️
    Jan 23, 2024 11:41 AM UTC

    The tool tip works on the feature. The next step is to drag and drop the feature, and then another tooltip should appear. 

    The problem is, after dragging and dropping said feature, the flow is cancelled and the next tool tip does not appear...

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    Surendra
    SurendraAnswer
    Gainsight Employee ⭐️⭐️
    Jan 25, 2024 8:13 PM UTC

    @kaitlyn.burke.pm That is an interesting step in a guide.

    From my understanding the reason behind the guide breaking because the selector of the guide step changes after the drag and drop activity takes place by end user.

    May be as a possible work around, can we add a tool tip before the drag function and after the drag function, which might make the guide continue.

    I see there is an open ticket with support on the same, may be they can review the setup and guide you better on this.

    Translate
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