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Beauly
Beauly
Contributor ⭐️
Mar 19, 2025 6:30 PM UTC
Solved

Driving Onboarding Customers to In-App Hub (formerly KC Bot)

I am looking to create an email campaign for newly onboarded customers that drives them to use the Knowledge Center Bot in an effort to supplement our webinars and training resources. 

How do I create a link I can add to my emails that directs onboarded customers to the KCB?

rschlette
rschletteAnswer
Expert ⭐️
Mar 20, 2025 11:49 AM UTC

I’m not aware of a way to achieve this in 1 step, but you can definitely do it in 2 steps.

 

First, the email can link to an engagement in-app using this approach. You’re essentially adding any query param and a particular value to a link to your app, then using that query param value to trigger the engagement.

 

Second, the engagement content can offer some details about what’s in the bot, but most importantly, if that engagement is a V2 guide, you can use a custom button to open the KC Bot from the engagement.

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3 replies

rschlette
rschletteAnswer
Expert ⭐️
Mar 20, 2025 11:49 AM UTC

I’m not aware of a way to achieve this in 1 step, but you can definitely do it in 2 steps.

 

First, the email can link to an engagement in-app using this approach. You’re essentially adding any query param and a particular value to a link to your app, then using that query param value to trigger the engagement.

 

Second, the engagement content can offer some details about what’s in the bot, but most importantly, if that engagement is a V2 guide, you can use a custom button to open the KC Bot from the engagement.

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    Beauly
    BeaulyAuthor
    Contributor ⭐️
    Mar 20, 2025 12:35 PM UTC

    I’m not aware of a way to achieve this in 1 step, but you can definitely do it in 2 steps.

     

    First, the email can link to an engagement in-app using this approach. You’re essentially adding any query param and a particular value to a link to your app, then using that query param value to trigger the engagement.

     

    Second, the engagement content can offer some details about what’s in the bot, but most importantly, if that engagement is a V2 guide, you can use a custom button to open the KC Bot from the engagement.

    Thank you, Rob!

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    samanthahamlet
    samanthahamlet
    Gainsight Community Manager
    Mar 10, 2026 8:25 AM UTC

    In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature.

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