What constitutes a click? I presume in an email it would be any clicks on urls or buttons. How about for an in-app modal (a dialog engagement) which has the following clickable items: Green CTA button X dialogue button Just trying to understand if the numbers I am looking at are inflated because they would include a user clicking on the X button? Thanks GSPX community!

Contributor ⭐️⭐️

Solved

Engagement Performance: Clicked Count

Forum|Forum|7 years ago
May 30, 2019
5 replies
200 views

What constitutes a click?

I presume in an email it would be any clicks on urls or buttons.

How about for an in-app modal (a dialog engagement) which has the following clickable items:

Green CTA button
X dialogue button

Just trying to understand if the numbers I am looking at are inflated because they would include a user clicking on the X button?

Thanks GSPX community!

Best answer by harshibanka

@lila_meyer see my responses inline below:

If we have multiple links in the same engagement, are clicks on any and all of them counted toward "CTAs"?

- Yes. We capture all link clicks, but not distinctively or unique clicks. For eg: A Dialgoue has 3 links, If a user clicked 3 times on the same link, it will show the count 3 or if the user clicked on all 3 links, even then count will be 3.

And if we embed a video in an engagement, and the user clicks play, does that count as a click?

- No, we capture only links clicks, not video clicks.

Hope that answers your question.

harshibanka

Gainsight Employee ⭐️⭐️

Hi @ryankapur ,

Thanks for posting your question.

Only clicks on links inside an engagement constitutes for a click and not buttons.

Hope this answers your question.

Keep them coming!

Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hey @harshibanka

If we have multiple links in the same engagement, are clicks on any and all of them counted toward "CTAs"?

And if we embed a video in an engagement, and the user clicks play, does that count as a click?

Lila Krutel, Dir. Global Education Services

harshibankaAnswer

Gainsight Employee ⭐️⭐️

@lila_meyer see my responses inline below:

If we have multiple links in the same engagement, are clicks on any and all of them counted toward "CTAs"?

- Yes. We capture all link clicks, but not distinctively or unique clicks. For eg: A Dialgoue has 3 links, If a user clicked 3 times on the same link, it will show the count 3 or if the user clicked on all 3 links, even then count will be 3.

And if we embed a video in an engagement, and the user clicks play, does that count as a click?

- No, we capture only links clicks, not video clicks.

Hope that answers your question.

Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist