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Contributor ⭐️⭐️
April 29, 2025
Question

Feature usage drop

  • April 29, 2025
  • 3 replies
  • 83 views

Can PX help with identifying accounts/companies that have drops in feature usage and flag them as retention risks? 

Maybe send emails to us when this is detected

3 replies

rschlette
Expert ⭐️
May 12, 2025

The workflow you’re describing would need to rely on Gainsight CS being integrated with PX. In that scenario, the usage data from PX could be used in the CS rule engine to trigger CTA creation based on low/no usage, for example. There isn’t an analysis and notification function in PX itself; users would need to manually review the reporting functions in PX

ktakAuthor
Contributor ⭐️⭐️
May 13, 2025

@rschlette thank you for replying. So, we`ve GS CX as well, how do we configure this to work accordingly? 

rschlette
Expert ⭐️
May 13, 2025

There are some great starting points shared in this article: