Hello PX Users,

Based on our customer requests, in recent releases, PX has added one more feature which allows the users to embed the KC bot.
As on date its on beta version.

The below couple of articles will help you to understand about Embeded KC Bot.

Article 1:

https://support.gainsight.com/PX/Knowledge_Center_Bot/General/Embedded_Knowledge_Center_Bot_(Beta)

Article 2:

https://support.gainsight.com/PX/API_for_Developers/02Usage_of_Different_APIs/Work_with_Knowledge_Center_Bot_API
 

However, the purpose behind posting this on the community is to show you how to configure things for embedded KC bot using short videos.

Couple of things to be noted:
1. You have the ability to fetch KC bot via Automatic and API

2. You have the ability to display KC bot via the widget and Embed on your own HTML element

Video -1
Explains the combination of Automatic and Embedded KC Bot

https://share.getcloudapp.com/v1u2lGpg
 

Video -2
Explains a combination of API and Embedded KC Bot.

https://share.getcloudapp.com/ApukndKw

Thanks

Dileep Nalla