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I am trying to add a silent mp4 to an engagement. It’s a 1.14 MB video (without audio). I found that drag and drop was the only way I could add. Initially it looked fine, but later it shows a black box and I cannot play the video.

 

I went through the help: https://support.gainsight.com/PX/Engagements/03Engagement_Types/Use_Videos_For_User_Onboarding. The last section about inserting mp4 mentions about adding a URL. Can I add mp4 to an engagement without uploading it to a URL?

Sorry, I can’t help here. I’m just adding my voice to the question. I’ve only been able to add a video using an URL and/or the embed code from the video-hosting site.

@JayS - I see that @Bharati posted an idea on this: 

 

Hi @Bharati , PX only supports URL/ Embed methods of adding an MP4 video files to engagement. If you are using any cloud service (google drive, one drive etc) and make the file open to all, you can use the file video URL to add the video to the engagement.

How important it is for you to upload videos from local system?

 

Thanks

Hi @aharkut,

For a good user experience and to educate our customers about some complex UI areas, it would be helpful to add a video to guide the users.

Note that we cannot have a public cloud location that would be accessible to all. It would be very useful to be able to upload videos from local system.

 

Thanks,

Bharati

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