+9Is it even possible to leverage the Product Mapper {Feature} Is Being Used Right Now for features that are mapped as UI element rules?
Since these features are tracked on clicks, when/how would the “right now” be defined?
From my testing, it does not seem to be working when the mapped UI element is just present on the screen.
I suspect Being Used Right Now works only for URL based features.
Best answer by rschlette
Right Now will work for click events mapped with UI element rules as well. After each click event, PX will send a request to the SDK to reevaluate the user for active engagements. So when the user clicks, the click request gets sent to PX, and the inapp request evaluates the audience logic.
One caveat I’ve seen is when the PX tag is deployed via Segment.io, sometimes there is a delay/lag between the events themselves, and when the events arrive in PX. That lag makes real time qualification impractical or at least unpredictable.
Are you seeing adoption data for the feature in question?
+9supporting my hypothesis
I suspect Being Used Right Now works only for URL based features.
When I tested in the Preview mode, clicking on the feature does not trigger the automatic guide.
Edit: comment lower in the thread indicates Preview can be unreliable for this type of audience logic. My hypothesis was wrong.
+2Right Now will work for click events mapped with UI element rules as well. After each click event, PX will send a request to the SDK to reevaluate the user for active engagements. So when the user clicks, the click request gets sent to PX, and the inapp request evaluates the audience logic.
One caveat I’ve seen is when the PX tag is deployed via Segment.io, sometimes there is a delay/lag between the events themselves, and when the events arrive in PX. That lag makes real time qualification impractical or at least unpredictable.
Are you seeing adoption data for the feature in question?
+2Sorry, we were posting simultaneously. Since you’re seeing adoption data for the feature in question, I’d recommend not relying on Preview mode. Real time evaluation is best tested in a live engagement. Just limit the audience to your user id.
+9Thanks,
I’ll test in a live env and report back. I’ve confirmed the feature usage data is coming through.
+9That did the trick. Thanks again,
+2Awesome! As far as I’ve ever seen, Preview mode will not evaluate audience logic or triggers (aside from showing the badge if applicable). I’m glad that worked!
+2Thanks for helping
Engagement “preview” mode does not use any Audience Logic at all, it just renders the Engagement on the URL you specify through the “preview” option (Dialog, Survey, Slider) or you are on with the Edit in-app Guide feature when you select the “preview” option there.
My go to option is…
Here are some additional resources for testing in-app Engagements…
Happy PX-ing!!
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